Terms

 

1. THESE TERMS

1.1  These are the terms and conditions on which we supply our Products to you, whether these comprise goods, services or digital content and which form part of the Contract.

1.2  Our obligations to you will vary depending on the type of Product on your Booking. You can make a Booking for Educational Services only or Educational Services plus Accommodation and/or Additional Services (as defined below). We set out below our differing obligations.

1.3 Please read these Terms carefully before you submit a Booking request to us. These Terms tell you who we are, how we will provide the Products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. These Terms should be read in conjunction with our privacy and cookies policy (https://investin.org/pages/privacy-policy) and our acceptable use policy (https://investin.org/pages/acceptable-use).

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are InvestIN, a trading name for InvestIN Education Ltd, a company registered in England and Wales. Our company registration number is 08179629 and our registered office is at Dukes House, 58 Buckingham Gate, London, SW1E 6AJ. Our registered VAT number is 199765625, (“we, “us”, “our”).

2.2 In these Terms, references to "you" and "your" include the first named person on the Booking and all persons on whose behalf a Booking is made or any other person to whom a Booking is added or transferred.

2.3  You can contact us by writing to the above address, emailing us at info@investin.org or by telephoning our customer service team at +44 (0) 203 915 1420.

2.4  If we have to contact you we will do so by telephone or by writing to you at the phone number, email address or postal address you provided to us in your Booking request.

2.5  By making a Booking with us, you must either be over the age of 18, or have the consent of a parent or guardian to make the Booking. If you make a Booking on behalf of a student,  both you and the student will be bound by these terms, as well as the student’s parent(s) or legal guardian(s) (if different from the person booking).

2.5     Definitions:

“Accommodation” means the overnight accommodation in which you will be staying for the purposes of attending an Event, and includes (but not limited to) any meals, social activities and intra-event transport we provide as part of the Accommodation package;

“Additional Services” means services paid for in relation to an Event that are neither Accommodation nor Educational Services. Examples include airport transfers and official qualifications.

“Booking” means an order for a Product made by you and which is accepted by us in accordance with clause 3 below.

“Contract” means the agreement between us for the supply and purchase of a Product and to which these Terms apply.

“Course Materials” means the materials relating to a Product, which may be in physical and/or digital format.

“Event” means the services, course or programme that you have booked to attend either online or in-person, including but not limited to Accommodation and Additional Services where applicable;

“Educational Services” means services delivered as part of an Event that are the core educational content, described under the timetable section for each Event on the Website, the charge for which is referred to as Programme Fee on the Website and whether delivered online or in-person and which are neither Accommodation nor Additional Services;

“Product” means any of our products referred to in clause 4 below;

“Standard Refund Policy” has the meaning set out in Schedule 1;

“Venue” means the location at which any of Events will take place in person and/or at which Accommodation is to be provided as part of the Contract.

“Website” means https://investineducation.co.uk or https://investin.org;

“Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails except where expressly stated otherwise.

3. OUR CONTRACT WITH YOU

3.1  Our acceptance of your Booking will take place when we first receive full or part-payment from you, at which point the Contract will come into existence between us.

3.2  If we are unable to accept your Booking request, we will inform you of this and refund you any amount paid by you for the Booking. This might be because the Product is no longer available, has changed in some way or because we have identified an error in the price or description of the Product.

3.3  If you are purchasing Products from outside of the UK, we make no warranties that our digital content will be available in the country in which it has been purchased.

4. OUR PRODUCTS

4.1     Educational Services

4.1.1 All Events, content, the Venue and the timing thereof will be substantially as set out in the description on the Website, subject to these Terms.

4.1.2   Any Course Materials will either be made available on the day of the Event, or made available online (either before or after the Event). Where Course Materials are provided online prior to an Event, you will be responsible for accessing a copy of those Materials for use at the Event (hard copies may not be provided by us at the Event in these circumstances). Except as set out in the description of the Event on the Website, no other Course Material will be provided.

4.1.3   We shall provide such presenters to present the Events as we, in our sole discretion, deem fit and we shall be entitled at any time to substitute any presenter with any other person who, in our sole discretion, we deem suitably qualified to present the relevant Event.

4.1.4 We shall provide the Events in-person or online; however we shall be entitled at any time to substitute in-person Events in whole or part with Events delivered online where we, in our sole discretion, deem the substitution to be a suitable alternative to the in-person Event.

4.1.5 If you require a visa to enable you to attend one of our Events you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements. We recommend that you check that you are eligible for a visa before submitting a Booking request. You are not entitled to a refund or credit from us where you are unable to attend an Event due to visa issues. In certain circumstances we may consider a refund or credit and you may apply for a refund under our Visa Discretionary Refund Policy set out in Part B. Schedule 1.

4.1.6 You must sign an attendance register for each Event as required by us.

4.1.7 Events that last more than one day will include as a key part of the educational content the teaching of English as a Foreign Language, through both oral and written elements.

4.2      Course Materials and online Events 

4.2.2  Any online content that is provided in conjunction with an Event will only be available to view/download for a maximum period of 6 months after the date of the Event, unless stated otherwise.

4.2.4   You must not allow any third party to use your account information and/or computing equipment to access the Course Materials or Event that you have booked.

4.2.5   You may only print off any Course Materials for your own personal use as a consumer.  You must not provide, offer to sell, license or transfer the Course Materials (whether in whole or in part in any manner or form or in or on any media) to any other person unless we have agreed to this in writing. All intellectual property rights in the Course Materials vest in us (or our licensors.) 

4.3 Conditions

4.3.1 We expect you to take reasonable care to verify that the Event and Course Materials that you book will meet your needs. We do not make any commitment or representation to you that you will obtain any particular result from attending an Event or use of the Course Materials or that you will obtain any particular qualification on completion of the Event (unless otherwise stated on the Website, for example where you have purchased a qualification as part of one of our Additional Services).

4.3.2  You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the Venues, as or to any methods of transportation used in the course of providing the Events, Accommodation and Additional Services.

4.3.3 You must only use the Venues for the purposes of participating in the Event you have booked.

4.3.4 Your personal possessions are your sole responsibility and we accept no responsibility and/or liability for anything that is lost or stolen from the Venues. You are advised during an Event to keep your valuables with you at all times.

4.3.5 Unless stated in the Event description on the Website, no food or beverages are provided by the Venue at Events.

4.3.6 We, the Venue, and the Venue staff will have no responsibility for any person, whether they are under or over the age of 18, either before the start time or after the end time of the Event, or where applicable before the start time or after the end time otherwise stipulated in relation to airport transfers or the provision of Accommodation.

4.3.7 You acknowledge that we and the providers of the Venue, transport and Accommodation operate a zero-tolerance policy in relation to inappropriate behaviour of students. In particular abusive or violent behaviour directed at any member of staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. We may, at our absolute discretion and without liability or an obligation to refund  or provide a credit for any monies paid, refuse to supply any Event or Accommodation to any student and may refuse to admit to, and may remove from any Venue or place of Accommodation, any student whose participation in any Event would, in our sole opinion (acting reasonably), be undesirable or whose behaviour we, or the providers of the  Venue, consider to be in breach of these Terms or our code of conduct.

4.3.8 We may, at our absolute discretion and without liability or an obligation to refund  or provide a credit for any monies paid, refuse to supply any Event or Accommodation to any student and may refuse to admit to, and may remove from any Venue or place of Accommodation, any student whose participation in any Event would, in our sole opinion (acting reasonably) be unsafe due to a medical issue.

4.3.9 If you reside outside the UK and attend an Event in the UK you must have comprehensive travel insurance including medical coverage.

5. YOUR RIGHTS TO MAKE CHANGES OR TO CANCEL THE BOOKING

5.1 Once your Booking has been confirmed by us, you cannot change or cancel your Booking save as set out in these Terms. In certain circumstances, we may use our discretion to permit changes to the Booking.  Please contact us in writing, if you wish to make a change to the Booking and we will let you know if we agree to the change and if so, any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change within 5 business days. If we do not agree to your request to change the Booking or you do not accept the terms on which we agree to any change then please see clause 8 - Your rights to end the Contract.

6. OUR RIGHTS TO MAKE CHANGES TO THE CONTRACT 

6.1  Minor changes to the Products. We may change the Product and the Booking from time to time where the changes do not, in our reasonable opinion, materially impact on the quality or nature of the Product including, but not limited to the following:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product;

(c) to make changes to start/end times of Events;

(d) to change the identity of those providing, speaking or appearing at any Event;

(e) to change the format of the Event including changing all or part of the Event to online rather than in-person where such change is caused by any reason beyond our reasonable control;

(f) to change the date of an Event where such change is caused by a reason beyond our reasonable control;

(g) to change the Venue;

(h) to change the place of Accommodation; and

(i) to change the place of any site being visited as part of the Product (including visits to any specific company, organisation or tourist attraction).

6.2 As set out in our pre-contract material and the Website, the Events may be provided either in person or online. Circumstances beyond our reasonable control may require the substitution of in-person delivery with online performance and we may also make significant changes to the Products and these Terms due to circumstances beyond our reasonable control without any liability to you except as stated in these Terms.

7. PROVIDING THE PRODUCTS

7.1 The date of Events and of availability of Course Materials are as set out on the Website, save as varied in accordance with these Terms.

7.2 We are not responsible for delays or failures in providing Products or an Event taking place which result from matters outside our control. If our supply of the Products or an Event is delayed, hindered or prevented by an event outside our control, then we will contact you as soon as reasonably practicable to let you know and we will take steps to minimise the delay. Provided we do this we will not be liable for delays to the Event or to compensate you for the delay except where there is a risk of substantial delay in which case you may have a right to cancel the Contract under clause 8.

7.3 We may need certain information from you and/or your parent/guardian so that we can supply the Products to you, including but not limited to full and accurate identification details and details of medical conditions and requirements and full disclosure of any disability, impairment, specific learning difficulties or special needs. We will contact you to ask for this information. If you do not give us the requested information by the stipulated deadline or if no deadline is stipulated then within a reasonable timeframe, or the information that you provide is incomplete or incorrect or you do not provide updated information promptly where there are changes, we may either end the Contract in accordance with clause 10 or, in certain circumstances, we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need by the stipulated deadline or if no deadline is stipulated then within a reasonable timeframe.

7.4 Occasionally even if you provide full and proper disclosure of information to us as requested under clause 7.3, we may be unable to provide the Products to you because we or the providers of the Venues, the Accommodation or other services are not able to provide the Event or Accommodation in a way that can be accessed by you or to keep you safe. In those circumstances and provided that you have given full and proper disclosure then we may end the Contract and cancel the Booking and provide a full refund to you of any fees paid to us.

7.5 Reasons we may suspend the supply of Products to you from time to time. We may have to suspend the supply of a Product to you:

(a) to deal with technical problems or make minor technical changes;

(b) to update the Product to reflect changes in relevant laws and regulatory requirements;

(c) to make changes to the Product as notified by us to you (see Clause 6.);

(d) where you have not paid us in full for the Products;

(e) to deal with circumstances which delay or hinder performance of the agreement between us and supply of the Product outside our reasonable control.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 Your rights if you end the Contract will depend on the Products in your Booking and why and when you wish to end the Contract and cancel your Booking:-

(a) If the Product that you have bought is misdescribed you may have a legal right to end the Contract (or to request a service to be re-performed or to get some or all of your money back), see clause 11;

(b) If you want to end the Contract because of something we have done or have told you we are going to do or defect in the Product, see clause 11;

(c) If you have just changed your mind about the Product and you are within the cooling-off period, you may be able to get a refund, see clause 8.3;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.2.

8.2 If you cancel your place at an Event other than for cause due to our breach or as otherwise expressly stated in these Terms, our Standard Refund Policy applies as set out in Part A of Schedule 1.

8.3 When purchasing the Product online, you may have a legal right to change your mind about the Booking within 14 days and receive a refund. These cancellation rights are subject to some exclusions and conditions set out below:-

(a)       the cancellation rights do not apply after you have started to download or stream any part of the Product which comprises digital content;

(b) the cancellation rights do not apply to a Product which takes place on a specific date, such as an Event (see clause 8.5 below), only online content such as videos or e-books;

(c) the cancellation rights do not apply if the Event takes place within 14 days of the Booking and before you send notice to cancel your Booking;

(e)       the cancellation rights do not apply to any Accommodation or Additional Services booked with us.

8.4  You have 14 days after the day we email you to confirm we accept your Booking request, or, if earlier, until you start downloading or streaming any online content, to cancel by notifying us and if you wish, you may use the cancellation form which is set out on the Website.

8.5 You have no legal right to change your mind with regards to any Events that you book for specific dates. You will appreciate that these Bookings involve the setting aside of capacity which, if the Contract were cancelled, we may find difficult to fill.

8.6 Where you have no legal right to change your mind then unless our Standard Refund Policy applies or as otherwise expressly stated in these Terms, no refund or credit will be provided to you by us at any time for this.

9. HOW TO END THE CONTRACT (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1  Where you wish to end the Contract, please email us at info@investin.org. Please provide your name, home address, details of the order, Booking number and your phone number and email address. 

9.2  In the event that you end the Contract  where you are entitled to a  refund under the Contract or by law, the refund will be made using the same payment method you used to pay us, within 14 days of your telling us that you have changed your mind.  We shall made deductions from any refund as set out in these Terms.

10. OUR RIGHTS TO END THE CONTRACT

10.1  We may end the Contract for cause if you break it and in certain other circumstances.

10.2 We may end the Contract at any time by writing to you if:

(a)  you do not make any payment to us when it is due, and you still do not make payment within 5 days of us reminding you that payment is due;

(b)  you breach any of these Terms, including those set out in clause 4.3 and 7.3.

(c) where you have not supplied us with information as per clause 7.3 above such as where we become aware of an undisclosed medical issue and we are unable to supervise the student safely or provide the Event in accordance with these Terms;

(d) we are unable to provide the Products in accordance with these Terms due to events outside our control including but not limited to where there are insufficient bookings to make the Event economically feasible.

10.2  If we end the Contract in the situations set out in clause 10.1 (a-c) we will not refund any money to you or pay you compensation for any loss that you may suffer as a result.

10.3 We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product and will refund any sums you have paid in advance for Products which will not be provided. For the avoidance of doubt, this clause will not prevent us from providing all or part of a Product which includes an in-person Event to an online Event.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1  How to tell us about problems. If you have any questions or complaints about the Product, please contact us as soon as possible after you become aware of the problem. You should email our customer service team at info@investin.org.

11.2 Summary of your legal rights. We are under a legal duty to supply Products that are in conformity with the Contract. This means that (i) if your Product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality; and (ii) if your Product is services, the Consumer Rights Act 2015 says it must be carried out with reasonable care and skill. Nothing in these Terms will affect your legal rights.

11.3 In respect of any services which form part of the Product, if these are not provided with reasonable care and skill,  we may offer you an alternative Event failing which we will refund the price paid by you for those services.

12. PRICE AND PAYMENT

12.1 The price of the Product (which includes VAT where applicable) will be the price indicated on the order pages of the Website when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the Product you order.

12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your Booking request so that, where the Product’s correct price at the date of your Booking request is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at the date of your Booking request is higher than the price stated to you, we will contact you for your instructions before we accept your Booking request. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may still end the Contract, refund you any sums you have paid and have no further legal obligation to you.

12.3 When you must pay and how you must pay. All Products must be paid for at the time of submitting your Booking request, unless stated otherwise. The methods of payment are as stated on the Website.

12.4 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 Subject to the remainder of this clause 13, if we fail to comply with these Terms and we break the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious or expected that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you made it clear to us in writing during the Booking process and this was accepted by us in writing.

13.2 Accommodation and Additional Services Bookings: where you have booked Accommodation and/or Additional Services as part of the Booking, subject to the remainder of this clause 13, we have a duty to select suppliers with reasonable skill and care. We have no liability to you for the actual provision of these services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the provision of the Accommodation or any acts or omissions of the provider of the Accommodation or its suppliers, employees or agents.

13.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products. In any other event and subject to any grounds under which it would be unlawful to exclude liability, our liability to you will be limited to the value of the Product you paid for or £1,000, whichever is the higher.

13.4 We are not liable for business losses. We only supply the Products to individuals for personal use. If you use the Products for any commercial, business or re-sale purpose that is a breach of these Terms and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.5 We will not accept responsibility for services or facilities which do not form part of the Contract or where they are not advertised on the Website. For example, any service or facility which your hotel, airline, Venue or any other supplier agrees to provide for you.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 We will use the personal information you provide to us as more particularly set out in our privacy policy (https://investin.org/pages/privacy-policy):

(a)  to supply the Products to you and perform the Contract;

(b)  to process your payment for the Products; and

(c)  if you agreed to this during the Booking process, to give you information about the Products, but you may stop receiving this at any time by contacting us.

15. OTHER IMPORTANT TERMS

15.1    Special offers and discounts.  Any special offers or discounts on the Website can be withdrawn at any time, without notice. 

15.2    We may transfer our rights and obligations under the Contract to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the Contract within 10 days of us telling you about it and we will refund you any payments you have made in advance for the Products not provided.

15.3  You may only transfer your rights or your obligations under the Contract to another person if we agree to this in writing.  For the avoidance of doubt, this also means that any Events booked can only be attended by the person named on the Booking.

15.4  The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.5  If a court finds part of the Contract illegal, the rest will continue in force.

15.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of these Terms are unlawful, the remaining paragraphs will remain in full force and effect and the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original paragraph.

15.6  Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

15.7  These Terms and the Contract are governed by English law and you can bring legal proceedings in respect of the Products in the English courts.

15.8  Alternative dispute resolution. Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an ADR provider however, as we are not members of an ADR, we shall, at our sole discretion, have the right as to whether to accept or reject your nominated ADR. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

15.9 Events Beyond Our Control: Except where otherwise expressly stated in these Terms, we exclude our liability to you as well as having to pay you compensation if our contractual obligations to you are affected by events beyond our control.

SCHEDULE 1

A. Standard Refund Policy

The following refund policy applies to Events (whether in wholly or partly in-person or live online), and applies to all cancellations made by you where you are entitled to give notice to end or cancel the Contract without cause, unless otherwise stated in these Terms.

For our weekend programmes (https://investin.org/collections/weekend-programmes), no refunds or credits are offered at any time where you wish to cancel the Contract.

For our Events which are classed as summer experiences (https://investin.org/collections/summer-experiences-1), there are no refunds or credits offered for any monies paid or payable on account of Accommodation or Additional Services.

For the Educational Services on summer experiences (https://investin.org/collections/summer-experiences-1), the charge for which is referred to as ‘programme fee’ on the Website, the following refunds are available only where you have paid all fees in full for such Educational Services at the relevant dates set out below:

If you give notice to cancel the Contract before 1^st April in the year that the summer experience is due to take place (“the Relevant Year”), you will be refunded 50% of the programme fee only.

If you give notice to cancel the Contract before 1^st May in the Relevant Year, you will be refunded 25% of the programme fee only.

Any notice of cancellation given on or after 1st May in the Relevant Year will attract 0% refund.

For the avoidance of doubt, there are no refunds due on any fees paid, whether for programme fees or otherwise, where only part-payment or deposits have been made. Any refund can only be made if full payment has been received by us. Part-payments or deposits are always non-refundable.

B. Visa Discretionary Refund Policy

If your visa application is refused then in certain circumstances and at our sole and absolute discretion, a full refund of any fees paid, LESS a £250 administration charge may be refunded to you.

For the avoidance of doubt, requests for a refund will only be considered where you can demonstrate that:

1. i) the visa application was made within a reasonable amount of time prior to the arrival date;
2. ii) all requisite documentation and information was provided with your visa application, as indicated by UKVI;

iii) all necessary steps were taken to obtain the correct visa and that your application was complete and correct and did not contain any errors; and

1. iv) where we deem that the decision to reject your visa was both unreasonable and unforeseeable.

In order for us to consider a refund, you must provide us with a valid visa refusal letter no later than 15 days prior to the Event start date together with full evidence of the visa application that you made; we cannot consider refunds beyond that point.